If you witnessed an automobile accident with injuries...

whom would you call?

THE POLICE DEPARTMENT

THE FIRE DEPARTMENT

THE AMBULANCE

FAQ'S

Do you know where you are?  County or city?

So what is the situation, What can be done?

What is Enhanced 9-1-1?

When should I use Enhanced 9-1-1?

How can I save time using 9-1-1?

Some examples of when to dial 9-1-1?

Is it faster to dial "0" and get an operator to help?

If I am unable to speak or am choking, what should I do?

What are the advantages of using 9-1-1?

Am I charged anything when I call Enhanced 9-1-1?

Can I still dial my police, fire or ambulance departments directly?

 

Important:

Cordless phones with low battery have caused false alarms by sending random impulse signals which cause the switching system to signal an emergency situation.  Please try to keep your cordless phone on its base when it not is use.

REMEMBER:

Never call 9-1-1 as a joke.  Reporting a false alarm is a misdemeanor.

Never call 9-1-1 for information.  This number is for emergency situations.

Never call 9-1-1 just to see if it works.  Test calls must be authorized.

NOTE:

If you dial 9-1-1 accidentally, please stay on the line and identify yourself.  If you hang up, an attempt will be made to call you back.  If there is no appropriate response, an emergency vehicle will be dispatched to investigate.

 

WEATHER WATCH:

You can report serve weather conditions, such as tornado sightings, to 9-1-1.  During a storm activation, a weather hotline number will provide you official advisory reports.

 

Any Person who lives in Lee County can dial 9-1-1 in an emergency situation.  Keep this number close to your phone for ease of reference.  Should you have any question or need further information regarding Lee County's Emergency Telephone System, please call the 9-1-1 Coordinator at (239) 335-1608.(For address verification, call (239) 335-1630.

 


Do you know where you are: County or City ?

If you were to call the wrong agency, officials there would have to check the street directories and then make an educated guess regarding who should respond. 

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So what is the situation, What can be done?

The answer is as simple as picking up the telephone and dialing 9-1-1, the universal emergency calling system.

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What is Enhanced 9-1-1 ?

It is a universal computer-enhanced emergency telephone number used in many locations throughout the United States and Canada.  By dialing 9-1-1, you can immediately reach Police, Fire and Medical emergency services.  The computer then displays the address and phone number of the caller and tells which fire, police or medical agency serves your area.

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When should I use Enhanced 9-1-1 ?

If you believe you need Police, Fire or Medical assistance; dial 9-1-1 and tell the dispatcher what the problem is and where assistance is needed.

If you need Police, Fire or Medical assistance and are in doubt about whether to call 9-1-1 or another number, DIAL 9-1-1.

If you need routine information pertaining to Police, Fire or Ambulance, please check the white pages of the Phone Book.

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How can I save time using 9-1-1?

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Some examples of when to dial 9-1-1?

Fire or smoke (brush or building)

Car, plane, train, or boat accident

Suspicion that a crime is being committed.

Suspicious person or noises outside your home.

Someone entering or around an unoccupied building.

A person who is injured or ill and in need of immediate medical or hospital treatment.

 

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Does Enhanced 9-1-1 save time?

YES!  With Enhanced 9-1-1, your calls will automatically be routed to the right agency.  It is estimated that 40 seconds can be saved on the average call.

 

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Is is faster to dial "0" and get the operator to help?

No.  Although the operator is trained to handle emergency calls, 9-1-1 routes the call directly to the proper emergency answering point.

 
 
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If I am unable to speak or am choking, what should I do?

Dial 9-1-1.  Your address and phone number will automatically be displayed at the emergency answering point.

DO NOT hang up.  Even if you cannot respond.  The police or rescue will be dispatched to investigate.

 
 
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What are the advantages of using 9-1-1?

9-1-1 helps save lives and property by reducing the time it takes to report an emergency.

You only have to remember 9-1-1, instead of several numbers 9-1-1 is the same emergency number used through out much of the the United States and Canada.

Dialing 9-1-1 is easy to teach small children.

9-1-1 saves tax dollars by reducing the number of false alarms.

 

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Am I charged anything when I call Enhanced 9-1-1?

No.  There is no direct charge to the caller.  Calls from a payphone do not require a coin.

 
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Can I still dial my police, fire and ambulance departments directly?

Yes.  The numbers for the police, fire and emergency medical agencies will remain the same for non-emergency situations.  These numbers are listed in the white pages of the phone book.

 
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